Refund policy

Refund Process

Refunds are applicable only for products that arrive in a damaged or defective condition.

To request a refund:
Contact us at shop@cozyu.in within 4 days of delivery.
Include your order number and clear photos showing the damage, including packaging.
Once the issue is verified, we will process a full refund to your original payment method within 3–7 business days.

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Cancellation Process

Orders can be cancelled at any time before delivery.

To cancel an order:
Email shop@cozyu.in with your order number and cancellation request.
If your order has already shipped, you may refuse delivery when it arrives.
Once the item is returned to us, we will initiate a refund within 3–7 business days.

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Refund and Return Policy

We currently do not accept returns once a product has been delivered. All sales are final.

However, you may request a refund or replacement if your product is delivered damaged or defective.

Conditions:
The issue must be reported within 4 days of delivery.
Valid photo proof of the defect or damage is required.
Replacements, if approved, may require the customer to cover shipping charges.

For any questions, please contact us at shop@cozyu.in