Shipping policy

Thank you for shopping with us. We aim to deliver your order quickly and safely.

Order Processing

Orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on Sundays or public holidays.

If we experience a high volume of orders, shipments may be delayed slightly. We will notify you if there is a significant delay in processing your order.

Shipping Time

Delivery times may vary depending on your location.

Estimated delivery times:
• Metro cities: 3–5 business days
• Other locations: 4–7 business days

Delivery times are estimates and may be affected by courier delays, weather, or other external factors.

Shipping Charges

Shipping charges are calculated at checkout based on your location and order value. Any applicable shipping fees will be displayed before completing your purchase.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS so you can track the status of your shipment.

Failed Delivery Attempts

If a delivery attempt fails due to incorrect address, unavailable recipient, or refusal to accept the order, the package may be returned to us.

Additional shipping charges may apply for re-delivery.

Return to Origin (RTO)

If an order is returned to us due to failed delivery attempts or incorrect shipping information, we may contact you to arrange reshipping. Additional shipping fees may apply.

Damaged or Lost Packages

If your order arrives damaged or is lost in transit, please contact us within 4 days of delivery. We will work with the courier partner to resolve the issue.

Contact Us

If you have any questions about shipping or your order, please contact us:

Email: shop@cozyu.in